|
Technical problems
with our tutorials |
| I just purchased a copy of your
e-book but cannot save the file to my computer. Every time I
click on the save icon, the menu pops out very briefly then
disappears. |
|
You probably entered your key in
the brochure to open it before you saved your sample in
your computer. This is how to rectify this problem.
1 - make sure, before you proceed, that you have your
activation key copied somewhere safe
2 - on your activated file, click on the Help button,
top left corner
3 - click on " deactivate E-book " and follow the instructions
4 - when your
file is deactivated, please close the file
5 - on our website, please go back
to the appropriate page, where you can find the link to
the sample of the brochure you want to buy:
6 - on our page, click on
Click here to
download a free sample
7 - a box opens asking you whether
you want to "RUN" the file or "SAVE" the file
8 - please select the "SAVE"
option (you probably chose the "RUN" option before)
9 - your computer asks you then
where you want your file to be saved :
select an appropriate space in your computer
10 - when your new file is saved
into your computer, please open your file and activate
it with your personal key *
( * by clicking on "E-book" on
your file, and then "activate E-book" and then key in
your key. )
11 - when activated, you can save
your activated file if you wish with the " Save
a copy" button *
( * at this stage,
you will not be asked anymore where you want your
activated file to be saved as it will be saved
automatically where you saved your original sample file
)
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| I cannot print my brochure |
|
With some computers (depending on the system you use), you can only print a brochure from its saved
location.
To do so, you must save your sample into your computer
before you enter your key and then save it again.
If you have not done so, you must deactivate your key ( save your
key or write it down ) and start again
To deactivate and save your brochure, proceed as in
answer above.
|
| I forgot to download my sample,
now I do not know where to enter my key. |
|
1 - on our website, please go back
to the appropriate page, where you can find the link to
the sample of the brochure you want to buy:
2 - on our page, click on
Click here to
download a free sample
3 - a box opens asking you whether
you want to "RUN" the file or "SAVE" the file
4 - please select the "SAVE"
option
5 - your computer asks you then
where you want your file to be saved :
select an appropriate space in your computer
10 - when your new file is saved
into your computer, please open your file and activate
it with your personal key *
( * by clicking on "E-book" on
your file, and then "activate E-book" and then key in
your key. )
11 - when activated, you can save
your activated file if you wish with the " Save
a copy" button *
( * at this stage,
you will not be asked anymore where you want your
activated file to be saved as it will be saved
automatically where you saved your original sample file
)
|
| I lost my activation key. |
| Your key is located on the email you received when you
purchased your brochure. However, if you cannot find this
email any more, email us on the email address located at the
bottom of this page with your name, email address used when
purchasing the brochure, and date of purchase and we will
email your key back to you. Please let us know if you want
us to reactivate it. |
| How do I buy a brochure from my
free sample? |
|
By
clicking on the
Click
here to download your free
sample link
you will
initially only see the sample version of your brochure, or e-book.
Once
you purchase an activation key, you will get access to the full
version.
Please
save a copy of your free sample in your computer - Always
enter your purchased key in your saved version ! |
| How do I buy an "activation
key"? |
|
Purchasing an
activation key is made very easy:
A big orange
“Buy This E-book Now ! ” button
sits at the top and on the right of your downloaded e-book ( remember
to save it into your computer ).
Click on the
button and you will be able to pay, get your activation code and
access your e-book in no time
!
|
|
I have purchased my key and have
received it, but now I cannot
find where is the 'activate E-book' button! |
|
The button to activate your E-book with your key / code is
situated on the top right hand corner of your sample file.
It is the same orange button " But
This E-book Now" than used for buying your brochure.
When
you have received your key number by email, please save your sample brochure into your computer before you
activate it:
this way you will not lose it.
Open your saved sample, click on the orange button " But
This E-book Now"
A window will open asking you to enter your key.
Do so, an the whole brochure will open.
If, instead, a window opens asking you to buy the brochure
again, close it and the window asking to enter your key
will automatically open.
Do not forget to save your brochure again once opened.
|
|
My Adobe Version 9
may not be compatible with my E-book: I cannot open it, I do not
even see
a " But
This E-book Now"
button! |
The adobe version 9 and further versions are compatible with your
E-book.
If your are not seeing all of your E-book menus:
This is a known issue with Secure-Ebook version 1.2.0.0. This
problem occurs when visual styles on windows
and buttons are
disabled in the Windows configurations.
To make menus displaying themselves properly, follow the following
steps:
1 - Open your Windows "Start" menu
2 - Right-click on "My Computer"
3 - Select "Properties" from the pop-up menu
4 - Click on the "Advanced" tab
5 - Click on the "Settings" button in the "Performance" section
6 - Check the box to the left of the "Use visual styles on windows
and buttons" option
7 - Click on the "OK" button.
|
|
I have already bought a key, but when I go to
my downloaded sample to enter the key, a window opens asking me to
buy a key again. |
|
If you have already purchased your activation
key, close the asking payment window if it opens.
and enter your
activation key in the new window that opens. Do not forget to
save a copy of your 24 page downloaded e-book ! |
|
I have a Mac, can I buy the brochure? |
|
Unfortunately, no. Our E-books are for the moment only PC compatible. |
|
I bought a new computer, do I have to buy a
new key to access my brochure? |
No, but you must deactivate your key from the brochure saved in your
former computer in order to activate it in your new computer. If it
is impossible for you to do so ( old computer lost,
broken, etc... ) email us on the email address located at the
bottom of this page with your name, email address used when
purchasing the brochure, and date of purchase and we will
deactivate your key for you so you can reactivate it somewhere else.
Please note:
Our material - E-book file - is protected and confined to one
computer only.
It cannot be saved or transferred into another computer at the
same time without purchasing a second activation key.
|
|
My computer is warning me not to download the
free sample / it says the "publisher" is unknown. |
You can download your free sample safely. The publisher is Prudence
Millinery.
If you are still unsure, have it scanned beforehand, but it is virus
free. |
|
I purchased the E-book. I downloaded it and
used the activation key. However, when I try to open it, I only get
the sample book and there is no place to enter the activation code.
|
Maybe you are trying to open your file from a different computer
that the one used for downloading your sample.
The key is set to work on one computer only at the time.
If you want to make it work on another computer, you must first
disable you key before you enable it again. |
|
I saved the sample as requested several
times, and the sample file does not recognise my key |
I suggest you start from fresh.
Delete all the versions of the free samples saved in you computer
Download your free sample again from our appropriate Web page
Save it in a new location ( different from before to avoid any
confusion), close it, open it again from its new location on your
computer
Enter your key, the brochure will open, and save the opened brochure |
|
I am at work, and I
have tried saving my sample into my office computer and opening it from there,
tried to insert the key again and again -but I am
not getting anywhere. |
You are trying to open your brochure from a computer at work ?
If your
computer at work is part of a network or linked to other computers,
the key will not be able to open your brochure, as it would need to
open it to all the computers in the network, and, as a copyright
protection, the key is only set for one computer.
Rather than transferring your file into your home computer, I would
rather download your sample from our website page directly to your
home computer, save your sample, open it and then enter your key. |
|
I've tried repeatedly with no success to
open the E-book I purchased. Each time, all I get is the sample pages
and there is no prompting for the activation code. |
|
It looks like you did not enter your activation key in your free
sample.
This his how to proceed:
1- make sure, before you proceed, that you have your activation
key copied somewhere safe;
2- go to our page:
4 - a box opens asking you whether you want to "RUN " the file
or "SAVE" the file
5 - please select the "SAVE" option
6 - your computer asks you then where you want your brochure /
file to be saved : select an appropriate space in your computer
7 - When your new file is saved into your computer, please
open your file again from its saved location.
8 - Click on the orange button "Buy this E-book now!" located on
the top right hand corner of your sample. If a box asking for
payment opens, close it and a new box will open asking for your
activation key. Please copy or paste you key, and click on
"activate". The whole brochure will open.
8 - when activated, you can save your activated file if you wish
with the " Save a copy" button *
( * at this stage, you will not be asked anymore
where you want your activated file to be saved as it will be
saved automatically where you saved your original sample file
) |
|
Activation Assistance |
If you have problems opening your E-book protected by Secure-E-book or
did not succeed in activating it, you will find the required
assistance below. The most frequent problems and situations are
described below and should help you activate your E-book properly.
If you did not try to activate your E-book yet, see our
E-book Activation page.
This either means that you have an old version of Adobe Reader
or that the version you have was not fully installed and is not
properly registered with Windows. This can happen even if you
can open a PDF
file from within Adobe Reader or Adobe Acrobat. The solution is
to uninstall the Adobe Reader currently installed on your
computer, download the latest version of Adobe Reader from
www.adobe.com/products/acrobat/readstep2.html and reinstall
it.
See also:
Resetting Default PDF Viewer
This either means that you have an old version of Adobe Reader
or that the version you have was not fully installed and is not
properly registered with Windows. This can happen even if you
can open a PDF
file from within Adobe Reader or Adobe Acrobat. The solution is
to uninstall the Adobe Reader currently installed on your
computer, download the latest version of Adobe Reader from
www.adobe.com/products/acrobat/readstep2.html and reinstall
it.
See also:
Resetting Default PDF Viewer
That can happen if the Adobe Reader is not fully or not at all
installed on your computer. The solution is to uninstall the
Adobe Reader currently installed on your computer, download the
latest version of Adobe Reader from
www.adobe.com/products/acrobat/readstep2.html and install or
reinstall it.
[
more ]
There are several reasons for this:
-
You are not connected to the Internet: You need to be
connected to the Internet to activate, deactivate or
upgrade your E-book.
-
You have an aggressive firewall that is interfering with
the activation process. The standard Windows firewall
will not cause problems, but some of the more aggressive
firewalls, particularly those found in corporate
networks, can make it difficult or impossible to
activate or even read the E-book. Try the following:
-
Turn off the firewall while you are activating.
Remember that the firewall may be separate from your
computer and only accessible by your network
administrator.
-
Specifically enable the Secure-E-book application in
your firewall (or ask your network administrator if
your are not allowed to do it yourself). The E-book
requires the firewall to allow it to access
www.secure-ebook.com on ports 80 and 443.
-
Try installing the E-book on a computer that is
connected directly to the Internet.
It is possible that you downloaded and tried to activate the
E-book after logging on to your computer using a user account
that does not have administration privileges. This is a Windows
security restriction. Log on to your computer using an account
that is part of the 'Computer Administrator Accounts' group (see
'Control Panel/User Accounts').
There are several reasons for this:
-
The activation key you try to use has already been used
to maximum number of times. If you have upgraded or
reinstalled your computer, it is possible that
Secure-E-book does not recognize the computer. If such is
the case, the E-book will open in sample mode and
Secure-E-book will not allow it to be reactivated. When
that happens, you should contact the publisher of the
E-book to request your activation key to be re-set. That
will allow you to activate your E-book again.
-
That will also happen if the activation key is not
properly entered. To make sure you enter the key
properly, select it from the e-mail you received, copy
it (Ctrl-C) and then paste it (Ctrl-V) is the specific
field when activating your E-book.
-
The last reason could be that you are trying to activate
the wrong E-book. Some publishers have more than one
E-book and you might be using an activation key that was
generated for another E-book than the one you currently
have on your machine. If you think that's what happened,
please contact the publisher of your E-book.
If you have upgraded or reinstalled your computer, it is
possible that Secure-E-book does not recognize the computer. If
such is the case, the E-book will open in sample mode and
Secure-E-book will not allow it to be reactivated.
When that happens, you should contact the publisher of the
E-book to request your activation key to be reset. That will
allow you to activate your E-book again.
At the moment, the print function under Secure-E-book only works
with English and French versions of the Adobe Reader. If you
have Adobe Reader installed in another language, you will have
to uninstall it and then download the US version at the
following link:
www.adobe.com/products/acrobat/readstep2.html and install
the new downloaded version of the Adobe Reader.
If the above information did not help you with the problem you
encounter, or for any other questions, please contact the book's
publisher. To contact the E-book's publisher, send an email to
the address you received your activation key from.
Your publisher's contact is prudence millinery and can be
joined by going to:
Contact
us Do you need more information?
Contact
us
|
